The shipment and customs of all the garments will be asume by the company in order to guarantee an easy process and avoid any concern to our customers. The intention of Sophie et Voila is always to look after our brides in all the details.
Shipments will be made in a recycled box, fulfilling the company's commitment to sustainability. Additionally, a garment bag or cover will be included in our package where you can store your dress for its care and subsequent conservation and maintenance.
All the orders made to Sophie et Voila are made-to-order gowns, meaning each gown is made upon receiving the customer order. Once placed, these orders cannot be modified. Due to this, our ordered gowns, are not eligible to be returned, exchanged, or refunded, except in certain circumstances in jurisdictions. The return conditions therefore could only be made in cases in which the garments do not correspond to those ordered or when the dress has a manufacturing defect. If you consider that your dress meets these specifications, please contact firstname.lastname@example.org. Once the claim is received, our Customer Care team will assess the case and if the return is approved, the garment would have to be received at our head office within 15 days. Once the package has been received and the garment reviewed, you would be entitled to a full refund within a term of 15 days.